VIP Flight Attendant
Training & Recruitment

VIP Cabin Crew Training-In-House

Two to four day tailor made in-house training for VIP flight attendants.

Since 2007 over 70 tailor-made, in-house training courses, took place in 16 countries in Europe, the Middle East, Asia and Africa.

A tailor made training course addresses your staffs’ specific needs. You choose the topics, objectives, location, course length and number of participants.

This training program will help your VIP flight attendants to learn the highest international standards in “Customer Service Excellence” without leaving your country and paying travel and accommodation expenses.

Training is conducted at worldwide locations, 7 days per week, it is based on “hands-on” or “learning by doing” and every course is conducted by Dietmar Duller.

VIP cabin crew training- 20 business aviaiton companies are clients

Recommendations letters from business aviation clients, click here

 

VIP flight attendant training topics- soft skills

VIP flight attendant training locations

  • Exceeding customer expectations
  • Attention to details 
  • Business aviation protocol and etiquette
  • Cultural competences for Saudi Arabia, the Middle East, Russia, Africa and Europe
  • Child care excellence
  • Private jet specific Standard Operating Procedures (before, during and after the flight)
  • Cabin and bathroom presentations -creating a customer focussed environment
  • Business aviation catering guidelines
  • Client profiles
  • VIP flight attendant trends

 

VIP flight attendant training topics- customer service excellence

  • Silver service
  • Private jet specific table setting
  • Service protocol
  • Serving luxury food items
  • Arabic coffee service
  • Serving tea and the important factors that affects the quality
  • Champagne, white Burgundy and red Bordeaux wine service
  • Storage of wine and Champagnes on private jets
  • Identifiying key facts on a wine label
  • After dinner drink service and all of its considerations
  • Meals and drinks served at high altitude
  • Halal and Kosher catering

 

VIP flight attendant training topics- culinary

  • Food safety
  • Contemporary plate presentation techniques
  • Luxury food items: Caviar, Balik salmon and Foie Gras
  • Sushi and Sashimi

 

VIP flight attendant training topics- leadership & teamwork

  • Successful and motivational leadership
  • Leading strong teams
  • Performance appraisal
  • Building a team
  • Effective teamwork


Austria: Innsbruck

Azerbaijan: Baku

Bahrain: Manama, Muharraq

Chad: N’Djamena

Denmark: Sonderborg

Finland: Helsinki

France: Divonne les Bains, Nice, Paris- Le Bourget Airport

Germany: Braunschweig, Stuttgart, Rheinmünster

Greece: Athens

Kazakhstan: Almaty

Luxembourg: Luxembourg

Netherlands: Amsterdam

Morocco: Marrakech, Rabat

Qatar: Doha

Switzerland; Basel, Berne, Lausanne, Geneva, Zurich

United Kingdom: Farnborough, London, Luton

   
   
   

1100 flight attendants from 70 countries have participated on 160 courses since 2007