VIP Flight Attendant
Training & Recruitment

Testimonials

 
VIP BUSINESS AVIATION TRAINING

Testimonials

VIP flight attendant testimonials

The many testimonials I have received from VIP flight attendants, express how they feel about my customer service excellence training course. I am proud to have welcomed over 1000 corporate flight attendants to my training courses since 2007. As each training course allows the participants to share experiences while learning, this also enables me to learn from them.

I am also honoured that chief flight attendants and management members of business aviation companies have shared their feedback.

 

 
 

I choose to learn from the best. When it comes to VIP Cabin Crew training Dietmar Duller is that person- he’s skillful, passionate, professional and motivated to show you the way. Dietmar’s 2-day course is an intense roller-coaster ride exploring corporate aviation. Dietmar’s ability to produce consistently great work while meticulously crafting and leading this class is a testament to his dedication to his work and to adding value to people’s lives. He inspired me to work harder. That spells success. He is not only a great instructor but also a great mentor to me. I would recommend it to anyone. Thank you Dietmar, it was an honor!

Claire Tryfon

When the time came to take the next step in my career as a VIP cabin crew I found Dietmar Duller from Training Solutions offered great assistance. Expert advice and great opportunities were constantly available from his contacts and his recommendation gave me the opportunity to attend a couple of interesting interviews. I am now waiting for a decision to be made, regarding to work on a private jet, as this operation suits my experience and needs perfectly. Dietmar Duller has always been very reliable, easy to reach and I would highly recommend him to anyone who is looking to further their career as a flight attendant by looking to work on private jets.

Monika Rojek

This training course has taught me a lot and is the perfect preparation for anyone with interest and passion to step into the corporate jet industry and start a successful career. Dietmar is not only an expert in this field, he's also a great coach who will guide you throughout your career, for both new and experienced VIP flight attendants. What I appreciated the most about Dietmar is his personal approach and genuine caring for each and every individual trainee. It has truly been a great pleasure.

Fatiha Ouchan

I attended one of Mr Dietmar Duller Training courses for VIP Flight Attendants and it was clear and easy to understand why this course is the leading European Training Course for Corporate Staff. Mr. Duller is extremely well-prepared not only on the subject that he facilitates but especially in the training delivery methods, which are very modern and are designed to provide sustainable knowledge for this industry. In today’s VIP crewmembers market, having this training on anyone’s CV enourmously enhances their chances of being hired. As a highlight, I would like to point out the high level of Silver Service and Wine and Champagne service which are Sine Qua Non to achieve the level of knowledge and confidence that allows any Corporate Crewmember to deliver to the highest of expectations. I did this course as a refresher course due to the constant changes in service trends and it exceeded my expectations without a doubt. My heartfelt thank you.

Rui Fragoso

I have been a client of Mr.Dietmar Duller, while looking for a job as VIP flight attendant. From the beginning of the search for a new job till the end, he has always kept in touch with me and I was always aware of what was expected from me for the new job as a VIP cabin crew for this private operation. Mr. Duller is prompt in answering questions regarding job offers, he knows his work, is professional and he is a caring person and looks out for the well-being of the flight attendants.

Renate Heising

Attending Mr.Dietmar Duller’s VIP cabin crew training was absolutely unique, two full, intense days learning/practicing a lot of useful things and at same time expanding your network by meeting lovely girls working in the same field. Mr. Duller is so full of knowledge and that encourages you to ask lots of questions. It’s a training course where you can’t get bored as there’s lot of interaction. At the end of it you will feel more confident, (especially if you're freelancing and don't know what to expect) and have more chances to get interviews. An experience that I would repeat again as it was totally worth it!

Silvana Lopes

Training Solutions has been created to bring out the best in us. It isn’t a training course B to B, It’s a human to human training course due to the level of care shown by Dietmar Duller. His diplomacy and politeness allow him to manage the diversity of the people on the course gracefully. Two days aren’t long enough for him to share all of his extensive knowledge but he remains as your mentor after the VIP cabin crew course. “Dietmar Duller is definitely making the difference in the VIP cabin crew training field.

Luana di Franco

I did extensive market research searching for a business aviation training course, and I decided without any doubt on Mr. Dietmar Duller’s VIP flight attendant training course. Mr. Duller is a renowned professional in the business aviation industry, and his very specialized VIP flight attendant training is recommended worldwide by leading business aviation companies and private owners. Now that the course is completed, I couldn't be happier about my choice.

It was absolutely refreshing and eye opener, exactly what I needed in order to relaunch my career as VIP flight attendant. On top of all the professional insight on this very demanding industry, most of all the course was highly motivating, a life changer, a turning point and I am already experiencing the results.

Thank you Mr. Dietmar Duller for this outstanding course!

Paula de Sa

I am so glad that I got to participate in the VIP Flight Attendant training by Training Solutions. It is definitely very useful for new and current private jet flight attendants. I would recommend it to anyone looking to learn new skills and share practical experiences with fellow colleagues.

Millie Okpala

The VIP cabin crew training is without a doubt invaluable not only to anyone who is trying to break into the corporate aviation industry, or who is already working as a VIP cabin attendant and wants to polish their skills but also for anyone interested in the high standards required at such a high level of service. "Dietmar Duller is a mentor in every possible way. His personal involvement, honesty, passion for service perfectly combined with his professionalism and vast experience as a VIP flight attendant trainer in the business aviation industry. It was eye opening, personalized and wonderfully delivered. Thank you Dietmar! It was an honor.

Andreea Stefanescu

I found the VIP cabin attendant training course very useful as it includes all the information that we need to provide an excellent and detailed service onboard of a privet jet. Mr. Dietmar Duller is an excellent trainer and he is always trying to make the best of us, enhancing our qualities and giving us advice in the areas we have to improve.

Joana Duarte Silva

 

Attending the 2 day, VIP cabin crew training course at Training Solutions was the best decision I made. Dietmar is full of knowledge and experience, makes you feel at ease and will go over anything you’re not quite sure about. I feel so much more confident and knowledgeable to be able to be the most professional VIP flight attendant and as the single crew member, I feel as though I am more than capable. My favourite part of the course was the practicals of laying up different flatware for different cultures and learning how to lay the table in a professional way in front of passengers. I also loved the personal aspect of the course, as a small group sharing different experiences and stories. I would definitely recommend this course to anyone who wants to succeed as a successful VIP flight attendant, plus it’s great to learn for your personal growth. Thank you Dietmar.'

Lauren Fairbrother

 

I have recently been a client of Mr. Dietmar Duller, while searching for a new VIP flight attendant position. From the beginning and throughout my search, Mr. Duller has been in contact with me asking about my progress and my experience. Mr. Duller is not only professional but caring, he understands the positions he puts crew forward for, as he is aware of the market and conditions in the Middle East. During the VIP cabin crew recruitment process, I was always aware of what was expected of me and there were never any surprises. Mr. Duller is prompt with answering any questions or queries in regards to the VIP cabin crew job offers. It has been a pleasure to work with him and I have no doubt I will work with him again in the future.

Melody Hewitt

 

Mr. Dietmar Duller’s VIP flight attendant training course helped me a lot in improving my skills, some that i didn't believe i even had, discovering new things and techniques that i couldn't even think off, building up my confidence towards delivering excellent customer service on private jets I would do the VIP cabin crew training course again without any hesitation and be just as enthusiastic as the first time as i loved the calm way you have in explaining even little things we might not know. I really appreciated how you put me at ease as I tend to be anxious when meeting new people. I honestly see you as a mentor in my career.

Cristina Cuha

 

The VIP flight attendant training course with Dietmar Duller did not only meet my expectations but exceeded them! Not only because of the course content, but also especially regarding the small class size which made it even more personal for all of us Hereby I’d like to state my appreciation for all you have done and mention that your personal support, pleasant welcome and the entire organization was of the highest standard. .I’d love to see every girl having the chance to attend one of your courses. I’ll happily recommend you and I’m optimistic that many of my colleagues will follow my recommendation and get back to you! I’m most grateful for everything you have taught and given us to help with our future path in business aviation as well as in our personal lives!

Valeriya Korbut

 

I attended the private jet flight attendant training in July 2016, after being in touch with Training Solutions for two years. I would recommend it to anyone who would like to start working in corporate aviation, in order to familiarize yourself with it. But it is also extremely interesting for existing VIP flight attendants, in order to refresh yourself, increase your knowledge and confidence in your actions and professionalism at work, and share experiences to be able to learn faster. I was impressed with the training, but was even more amazed with the treatment given once the training was finished, as you are always reachable by email or phone call for any doubts about interviews, CV, caterings, or anything related to the job. The availability and interest about your future career from Dietmar Duller is what makes the difference about this VIP flight attendant training to others. Many thanks once again, I wish I knew from before how this training would change my mind and my career in a good way.

Carmen Potero Sanz

 

In my career I had attended several training courses in hospitality and aviation however, I can strongly recommend anyone to attend 2 days service excellence course offered by Training Solutions to any career focused flight attendant. This will become a very good start or self-investment, since the knowledge given for the subjects are very useful for future employment. Mr. Dietmar is a very good psychologist and talks to each flight attendant participant individually in order to provide each of them with all possible information. I would like to advise the upcoming training participants: make sure you have your paper with all the questions ready to ask and be open; prepare yourself - go through all the information provided on Mr. Duller's website, trainingsolutions.ch and be clear towards your expectations; and finally stay in the same hotel where the training will take place.

Kristina Slauta

This is a VIP flight attendant training course which is perfect for people like me, who wish to move from commercial aviation into the world of private aviation. The course itself was very professional and informative. I learned so much including silver service; specific to private jet flying, childcare excellence, food and wine pairing, and much more! Dietmar was so engaging and really went above and beyond to tailor the course to mine and the other participant needs. The most important and amazing thing for me was however, was the aftercare that Dietmar provided. He helped me with my CV-, and when I asked for help regarding specific interviews, he went out of his way to use his contacts in the industry to answer my questions. In the end, it was actually Dietmar who found me a VIP flight attendant job;- He told me about a job he thought I might be suitable for, I applied, and with his support, training and CV help, am delighted to say that I am now doing the job that he recommended for me, mere months after completing the course!! I literally would not be in my dream job had it not been for Dietmar. I cannot recommend him and his course enough. Thank you so much Dietmar, you have made my career.

Helen Burt

I would like to express my sincere appreciation to Mr. Dietmar Duller for his professionalism regarding VIP flight attendant recruitment services. His reputation in the business aviation is unsurpassed. I have sent my CV for one of his VIP cabin crew job vacancies, and shortly after; my current employer contacted me directly and the recruitment process was very quick. Mr. Duller is very proactive and has a complex business network always working with honest and serious business aviation companies. Mr. Duller gave me his personal advice and he is constantly following up, which reassured me before I accepted the offer. With Mr. Dietmar Duller, your flight attendant CV is in good hands and will reach the right business aviation companies.

Sara Martins

I was looking for a VIP flight attendant training course that would help me gain broader knowledge about the industry and gain skills and tips that would be helpful onboard. This was absolutely the right place for my wishes. As Mr Dietmar Duller has great experience from the business aviation industry I felt that he had a lot to offer and the course was very valuable to me. Mr Duller has a fantastic way of teaching broad and general knowledge, but at the same time emphasizes on important details that make all the difference in being a great flight attendant on business jets. I feel more confident and inspired after spending a weekend with him.

Johanna Englund

I was extremely happy with the learning outcomes of the VIP flight attendant training course with Dietmar Duller. The training gave me the confidence to deliver a much better quality of service to my clients as well as prepare me for my new career in corporate aviation. The course was insightful, educational and heaps of fun; I only wish it could have lasted longer!

Emily Hilton

Dietmar Duller provided me with a fantastic VIP flight attendant opportunity in the Middle East, that I would not have been able to obtain without his professional assistance. Throughout my recruitment process, he was in constant communication with me, providing guidance and information; specific to the particular job role. Dietmar was always very honest about his client’s expectations and how to approach the interview process. Since commencing my new role, Dietmar has remained in contact with me and is keen to know how the new job is developing. I am thoroughly happy with Dietmar’s recommendations and professionalism during this VIP flight attendant recruitment process.

Hayley Wood

Mr Dietmar Duller's, in-flight service training course for private jet flight attendants is an intense roller-coaster ride exploring everything we need to know about providing excellent service. He's skilful, passionate and eager to show you the way. I learned details that I wouldn’t’ have discovered if it weren’t for his class. I'm so glad and very lucky that I got full support from my employer to attend this training- all the way from Singapore to Geneva. I feel more confident that I can provide excellent service to my clients, thanks to Mr. Dietmar Duller. This class is great and I highly recommend it.

Ornella Sungkono

I wondered about taking part in the VIP flight attendant traiing with Mr. Duller for a long time. Now I know it was money well spent. I started my adventure with corporate aviation without any basic training whatsoever. When I attended the training course after I had been working for one year, I was shocked at how many mistakes I was still making. I gained so much thorough theoretical and practical knowledge from the training. I higly recommend Training Solutions VIP flight attendant training to anyone who has doubts; honestly, it is worth spendind the money on as it is a good investment in your future. I would like to thank Mr. Dietmar for the vast knowledge he shared with me. I am sure I will come back to refresh everything and get to know the new trends in corporate aviation. Thank you.

Jagoda Bernasconi

I chose Mr. Duller’s two day VIP cabin crew course to improve my awareness and skills in order to become more attractive employee as a VIP cabin crew in the competitive aviation job market. The training exceeded my expectations. The methodical and practical teaching methods are designed to help anyone, regardless of their level of experience to improve their skills and to widen their horizons. I have not only learned how to become much better in the technical part of service but I also gained a constructive knowledge about approaching and dealing with different cultures and personalities. Furthermore, since completing this course I have a greater understanding of operations in regions such as Europe, Russia, the Middle East, Asia etc. Implementing knowledge is easy when you learn in the right way. Mr. Duller is an admirable example of a professional trainer and expert in the field of corporate aviation training. The atmosphere of the course is relaxed, friendly yet with very high standards. It is nice when you are not only a number or a trainee, but when your personality is understood and appreciated. Mr. Duller’s guidance does not end with the training; he also provides great and valuable help afterwards. I am sincerely grateful to him for all his support. I can hghly recommend this VIP cabin crew training to everyone in our vocation and I would like to wish to Mr. Duller a many, many more years of successful training.

Ruzica Kotur

We were two groups of VIP cabin crew from different private business aviation companies in Almaty with our professional cabin crew Trainer Dietmar Duller..It was the perfect time to be a part of this training program and we really enjoyed his hands-on-practical classes. We specialize on offering service for Muslim passengers and this course gave us a greater level of knowledge and many new ideas of how to improve our service. Thank you for sharing your intensive experience with us. We’re very grateful and to you for giving us this opportunity! We will always cherish and remember these moments with Training Solutions during our private jet flight attendant training course!

Irina Nagmanova

Dietmar Duller’s VIP cabin crew training is a must for a new girl in this industry. The ‘hands on’ training is very useful and a perfect opportunity to train your table settings until you nail them. Besides of all the skills, the training gives you an honest picture of the industry. Dietmar is very straight forward and gives you his honest opinion. All the questions are welcome and this gives a perfect possibility to exchange ideas throughout the VIP flight attendant training. For ladies that have been in the industry for a while, the training is a perfect refresher course and a chance to exchange ideas and experiences. I can sincerely recommend Dietmar Duller’s VIP flight attendant training to anyone in this challenging profession.

Johanna Virolainen

Dietmar Duller’s training course for VIP flight attendants is like a piece of art; and, like an artist’s palette, we learn to use the right colours to bring perfection to our work. It has been a pleasure and an unforgettable memory, where I have gained the strength, the motivation and the skills I needed to deliver outstanding and customized service in the cabin of the private jet where I’m working.

Almudena Romeo

I really enjoyed the VIP cabin crew training with Dietmar Duller, a really patient trainer who answered all of my questions and who was very well organized. My knowledge and skills as a VIP cabin crew have improved in many ways and I feel much more confident now. My customers also noticed and appreciated the changes which I have implemented. Attention to details will now also be on my priority list.

Anastasia Scacco

 I had the great opportunity to attend Mr. Dietmar Duller’s Corporate Flight Attendant training. The two days were filled with important knowledge, clever tips, valuable experience and loads of fun. This training is accurately tailored for flight attendants with many years in the industry, but also for those who are taking the first steps in corporate flying. It gave me a better picture of what to expect and how to prepare myself for future roles. The variety of practical activities and the experience shared by friendly and open-minded fellow participants increased my confidence greatly. You not only improve your skills, but also make good friends!

Agnes Belkot

 The two day VIP cabin crew service training course with Dietmar Duller was very helpful. Dietmar Duller is very professional, and as I am new to the business aviation industry it has helped me to gain more confidence. Having several experienced VIP cabin crew attending the training was another great benefit.

Andrey Poliakov

 Having just attended the two day VIP flight attendants service training course with Dietmar Duller; I can say it was a truly wonderful experience. Not only did it give me the chance to see where my service skills need to be refreshed but also the content over the two days was interesting and informative. The course had a great flow and there was lots of time for questions and interaction with other participants.. I have come away from the course feeling confident and my creative side has also been awakened. The course is a must for anyone new to the industry or even experienced crew looking for some new ideas to assist them in their current positions.

Alina Pocora

 My experience related to this course is that it was very professional from the very beginning until the moment I got my corporate flight attendant training diploma. All of this professional environment is accompanied by a very warm atmosphere, because Dietmar really knows how to approach people and how to work with them, having the highest level of knowledge and experience in private aviation and customer service. I would recommend this course not only to people who are at their first experience of this type of training, as I was, but also for those with experience, the course being suitable for all levels and giving you as the participant the possibility to share and learn in the same time. Thank you Dietmar!

Alina Pocora

 This year, in October 2014, I had an opportunity to participate in a two day VIP cabin crew service training course in Geneva. I would like to mention the convenient hotel location, as it was easy to find it. Mr. Dietmar Duller, who conducted the course, provided information in advance via e-mail and phone about the course program and its exact location. An important detail is that right from the beginning of the course, there was a possibility to communicate with Mr. Duller in case an unpredicted situation came up, and an immediate solution was needed. At all times it was affirmed that the course was conducted by a real professional. The relaxed atmosphere, engaging materials and positive environment promoted experience exchange. Throughout the course, it was possible to comprehend what else needs to be mastered, also, what the skills are that are both required and most valued in the job market. I most certainly recommend this course to my colleagues. I want to thank Mr. Duller for all his attention and shared experience!

Irena Brolisa

 I looked for a course that would inspire me to a higher level of VIP service and Mr. Dietmar Duller ran a course that fulfilled all of my requirements. The VIP flight attendant training course was comprehensive, covering every aspect of VIP aircraft service and was also good value for money. The two days were long and fulfilling, covering a multitude of aspects of our job. I would highly recommend this course to any motivated flight attendant. 

Marie- Jose Verweij

 I am very grateful that I had the opportunity to be part of this VIP cabin crew service training. Although being an experienced corporate flight attendant, the 2-day training course gave me plenty of amazing ideas, but also a deeper understanding of the philosophy behind providing the best service … if any flight attendant would like to make a "step forward” and give her passengers an unforgettable experience, I can fully recommend Training Solutions with Dietmar Duller.

  Renda Wenzek

 I have just started working as a VIP flight attendant after working for three years for a major European commercial airline. I wanted to tackle a new challenge; however working in the world of corporate aviation is complete different. My thanks go to Dietmar Duller’s, two-day VIP flight attendant service training course in Geneva;- it has helped me a lot in my daily tasks and made me feel more confident. Thank you Dietmar! 

Katherina Stieger

 Looking for the right opportunity to find work as a VIP cabin crew member in the business aviation industry can be very frustrating some times. I felt I had everything I needed to get myself a good job but still something wasn’t right. Dietmar Duller has actually helped me; he looked at my CV and gave me valuable tips on how to improve it. I followed his advice and I got the job I was looking for a few months later. I cannot thank Dietmar enough and I appreciate his work!

Tina Kangas

 I have recently participated in the VIP cabin crew training course conducted by Mr. Dietmar Duller, and I am pleased to say it was one of the wisest things I have chosen to do. Not only did I find the answers to all my questions regarding business aviation, but also I got to meet professional people who were kind enough to share their experiences with me, in order to widen mine. My previous experience in first class on a commercial airline was not adequate enough to become a successful corporate flight attendant, but after the skills attained in Geneva and the information presented to me during  the training, I am confident that I am a capable candidate. Special thanks to Mr. Dietmar Duller for the constant support and a great training course. I hope that you will continue to help and shape up a lot of other great flight attendants.

Alina Costache

 I was looking for an opportunity to work as a VIP flight attendant in corporate aviation for nearly 3 years. I had the experience, I had the skills, but I was missing something and didn't know what! Then a friend told me about Dietmar Duller, so I contacted him. He looked at my CV and could see I was a good candidate, but the way I had structured it meant that my potential wasn't obvious to employers. I followed his advice, restructured my CV, and shortly afterwards I got my change for an interview...and my dream job! I cannot thank Dietmar enough for taking the time and efforts to help me fly high again.

Elena Marzo

I recently attended Dietmar Duller's two-day corporate flight attendant training course, and I would like to highly recommend his course to anybody who wants to start a career as a corporate flight attendant. Dietmar is an expert in the area of first class service and his teaching skills are orientated towards our learning experience. He encourages and motivates across all training areas and explains everything very clearly. Thank you for widening my horizons and for making me better at my job!

Gabriela Luca

The VIP flight attendant training with Dietmar Duller was an unforgettable experience for me, and one of the nicest training courses I have taken during my 10-year flying career. I'm also happy knowing that I have now joined 750 of my flying colleagues in successfully completing a course of such high standing. Thank you for helping us all to achieve the new level of customer service on board our clients' private jets.

Anastasia Federova

I am glad I took the last minute opportunity to join Dietmar's training program before leaving to take up my new position. Not only did he help me to better understand the corporate clients' expectations and how to fulfil them, but he also answered all of my many questions. This training is so comprehensive which is amazing when you consider the course only lasts two days. But what is it all about? Well, practising our skills and learning new ones; exchanging experiences, real stories and points of view from Dietmar and the other participants. Thank you, Dietmar, for both the great training course and the document support, which is proving to be a great mine of information.

Jennifer Quet

Dietmar's training program was challenging and very intensive, both of which inspired our team of VIP flight attendants to stretch themselves, learning new skills and gaining new knowledge on each of the training days. Our team believes that Dietmar Duller not only trained us in the technical skills required by professional VIP flight attendants, but also equipped each of us with an understanding attitude which will help us to successfully overcame the challenges and difficulties that a VIP flight attendant will inevitable face. Dietmar's training course provided us with the knowledge to better represent our company Air Alsie and their clients, providing them with the highest level of VIP service in the cabin, Thank you again for the outstanding training in Sonderborg.

Katharina Seitz

I was new to the world of corporate aviation before attending Dietmar's course. He gave us extensive information about this world and answered all of our questions exceeding our expectations. Even after the training course he kept in touch with us offering his help and support and giving us the latest news from the sector. In the end, I got a job as a corporate flight attendant only 3 month after attending the training course. I could not be more thankful for his professionalism, dedication and support.

Marta Moral

On behalf of Dalia Air's team we would like to thank Dietmar Duller for training our future corporate flight attendants. It was great pleasure working with him and we have spend quality time learning from his extensive experience. The training courses have been very informative and relevant to all candidates. We look forward to working with you again soon.

Souad Naji


Even experienced flight attendants should visit this training course, because with time you get into a routine. Dietmar shows how to pay attention to the small details, which make a big difference.

Claudia Osobsky

I was lucky that my business aviation company organized a three-day one-to-one corporate flight attendant training course in customer service excellence with Dietmar Duller. The training has been very interesting and Dietmar has been extremely helpful and professional. The course was great and I learned a lot of new things. Thank you, Dietmar.

Nadine Hajir

I just had the great chance to participate in the corporate flight attendant training of Dietmar Duller. Dietmar is very professional and his huge knowledge has helped me to feel that there is no difficult situation if you have attended his class. All new things I've learnt thanks to him make me feel now that I am completely ready to work as a corporate flight attendant in business aviation; I am now prepared to face all challenges that might come my way. During the class you don't even feel the time passing and the way Dietmar provides his knowledge is so much at your ease that you remember everything at the same time! Another very good thing is that you practise a lot during the course and this makes it even easier to understand things better. In my opinion Dietmar's training is a must for all flight attendants who love their job and wants to bring their skills to a very high level. I would not think twice if I had a second opportunity to attend another training course with Dietmar! He inspired me and gave me the confidence that I needed! Thank you Dietmar for being there! 

Desislava Kurteva

I was thrilled to participate recently in the two-day Customer Service Excellence training course with Dietmar Duller, which offered a wealth of information and practical demonstrations, proving you can never know everything! Dietmar was extremely professional and made the course great deal of fun and I was able to learn so much in a short space of time. I came away having gained enormous insight and knowledge within the Corporate Flight Attendant role and cannot recommend this course enough.

Kate Sollacher

I am glad to take this opportunity to thank Dietmar Duller for preparing and conducting the outstanding master class course that was tailor-made specifically for our operation. Enormous experience, worldwide awareness, and up-to-date competence make Dietmar an exceptional teacher. His creativity, devotion and passion made our course an experience that inspired all of us to strive for constant perfection, not only in customer service, but also in everyday life, in everything we do. The importance of a positive attitude, devotion, teamwork, leadership, communication, organization, constant learning and self-improvement were just some of the points touched upon by Dietmar. In addition, the latest serving techniques, personalized service sequence, cabin and product trends were all presented and practised during our course. I would strongly recommend Dietmar Duller's training course to anyone who has not yet attended it, as well as a yearly recurrent training for maintaining and constantly improving corporate flight attendants' customer service skills and knowledge in our fast and always- changing world.

Yulia Stupishina

I finally had the chance to take part in the training after two years of trying to accommodate it within my schedule, and all I can say is that even if you think you are well prepared, you aren't! Mr. Dietmar Duller gave me the motivation to improve my standards, which I Iearnt are never high enough! Exceeding expectations will from now on be a daily challenge and target. This training exceeded my expectations!!!

Clara Brew

Dietmar uses his extensive knowledge from all areas of corporate aviation and hospitality to train and coach flight attendants at all levels of experience. Many examples of real situations were used to explain concepts, and we were encouraged to share our own experiences. Everyone in the class was made to feel that their input was valued. Dietmar Duller greatly contributed to team building within our group, encouraging us to discuss all issues openly. I would highly recommend this training, even if you have been in aviation for many years.

Sophie Awdy

Dietmar Duller's training was in depth, fascinating and thoroughly enjoyable. Ladies from all corners of the world and with different backgrounds attended the course, but he insured his material was relevant and useful for every-one of us. I found it excellent in motivating me and ensuring that I am always prepared. We covered everything from table layouts to awkward situations. I even discovered new and better ways of doing things that I thought were standard across the industry! I thought I knew everything, but it seems I was wrong! I thoroughly recommend Dietmar's training to anyone in the industry or looking to enter it.

Katharine Moore

I have already dedicated 18 years of my career to business aviation and gained much varied experience during this time. I therefore thought that nothing can excite me. My believe was proven wrong in these 2 days by the Customer Service Excellence Course with Dietmar Duller because I learned a lot. Dietmar brought to our attention so many details, which were just as interesting and helpful for beginners, as for those of us with experience. His practical part of the training, especially the "performing under time pressure" exceeded my expectations! Absolutely outstanding! I was also a teacher before entering aviation and that is why I can say: "Dietmar is a talented teacher". No one became tired or bored after 6-8 hours of classes each day. I am really looking forward to my next course with Dietmar( wine, culinary, or both)!

Galina Stepanova

When we all came together as an existing crew, Dietmar Duller did not hesitate to adapt all of his knowledge to our individual situation on board. As our current service is already quite superior in itself, he watched us closely and made great suggestions on how to improve even more and "spice things up" here and there. The whole training course was all about communicating with each other, finding out as a team where our weak points are and also thinking outside of the box. It was a wonderful influence that Dietmar Duller has worked with many Russian and European operations and was able to demonstrate us the latest trends there! We all enjoyed benefitting from his vast experience and there was no question that Dietmar wasn't able to answer. His work attitude is absolutely professional but at the same time you feel very welcomed and at ease. That is exactly what I expect of a training course! In fact, we enjoyed his training so much that we are thinking of joining another one in the future. There are possibilities for additional workshops on food presentations that not only sound tempting but would be a huge plus for our CV's for the future! I can recommend this training to everyone who wants the best hospitality for their guests on board. I can recommend this training for hard working flight attendants who wish to join the private sector. The certificate awarded at the end of the training is acknowledged by many companies and Dietmar has a growing network of clients. An additional nice touch is that he only works with companies that treat their staff well. For someone who is new in the business that is a huge advantage!

Marion Wilms

The course allowed Amjet Executive crew to improve its quest of excellence towards our passengers, and provide cabin crews with all the necessary tools to improve their professionalism skills for their work. It was a brilliant course and we acquired great tips and ideas. Mr. Dietmar Duller was extremely professional and demonstrated a high degree of adaptability. The course unquestionably exceeded our expectations and we strongly recommend it to everyone who wants to achieve the best and highest standards in their business.

Eleni Karageorgiou

The corporate flight attendant training course with Dietmar Duller was an eye opener for me. Much attention was given to details and specifics, which make the daily work routine of a corporate flight attendant easier and more customer-orientated. The training program is well organized and these two days provide you with the answers to all the questions that you ever had in connection with your everyday work. Moreover, you experience a lot of fun and pleasure. For me personally I got ideas and tips that will definitely help me to arrange my work activities in a better way, impress the passengers and exceed their expectations(-cabin and food decorations, tea and wine presentations, etc.). Thanks to Dietmar Duller and his training course I now feel more confident and organized.

Elena Smetneva

I would like to give my highest recommendation of Dietmar Duller’s corporate flight attendant training in customer service excellence. For me the whole weekend was a mind-opening adventure. By listening and asking "millions" of questions, I finished my course with a big happy smile! Thank you Dietmar.

Ann-Marie Nordström

Mr. Dietmar Duller is a great teacher; he successfully trained six flight attendants from different backgrounds and nationalities. On the first day he thought us how to make the perfect table setting, letting us practice several times, and showing us our mistakes and the solution. Practicing is the best way to learn! We spent10 hours of training and forgot that we were tired; it was so useful and interesting! On the second day we learnt basic good manners, general guidelines for protocol, cultural differences, verbal forms of address and so many more other things related to business aviation. I was so happy to learn more and more that it was a pity when the course was over. Now, feeling more confident and trying to put into practice what I have learnt, I am proud to have met such a wonderful teacher.

Silvia Colciago

Dietmar Duller is an outstanding character, who brings private aviation exactly to the point. Attention to detail is an absolute “must” in business aviation in order to differentiate oneself as an individual and a company. All of these facet’s are demonstrated in the course and are professionally presented. Dietmar Duller knows how to motivate training participants and even to shape their individual contribution in advance in order to better respond to the respective customer.

Jacqueline Golay

I really enjoyed the course very much and it was very interesting. Thank you very much to Dietmar Duller for helping me to become more self confident when it comes to customer service related matters onboard the private jet in which I work.

Julia Hert

Dietmar Duller is the perfect host and has a talent for sharing his extensive hospitality knowledge with his clients and customers in the business aviation industry. Dietmar gave us useful -tips that can be incorporated into our professional as well as private lives. Great suggestions and experience showed us that it does not always require large actions to implement them into our daily work. You can tell that Dietmar Duller lives his professional passion by educating corporate flight attendants in customer service excellence, and I look forward to attending another one of Dietmar’s inspired courses.

Jenny Ott

Dietmar Duller's corporate flight attendant training in customer service excellence imparts comprehensive knowledge that is easy to access, concentrating on protocol and in-flight executive dining procedures. He gave me the tools to provide exquisite personal service comfortably on a family trip or with foreign dignitaries on board for important business meetings without ever being intrusive. The training, combined with the Allison Price’s culinary training, enables me to feel confident that when I step on a plane I am going to deliver an unmatched level of service. It offered me so much more than I could have imagined. The training is very hands on and it has also really helped me to feel involved, allowing me to see where I could do things better and at what level I was. It is fun and easy to understand, which I think was especially good for me being new to the corporate aviation industry. Thank you again to Dietmar Duller for all of the hard work and dedication that he has put into this training program. Sharing the knowledge that I gained from Training Solutions with my colleagues has greatly raised the bar of expectations.

Faith Hans

Excellent, organized and professional training program. Dietmar Duller has the right personality and skills to approach and guide everyone in this field. I have not only learned how to be a perfect corporate flight attendant, but also how to manage myself, and my future in this career. 2 days with service training, interaction, experiences, personal guidelines and useful information guided me in a new exciting and positive direction. I appreciate the time Dietmar took for each individual to feel comfortable, confident, open, and be ready for the corporate world. I will highly recommend this training to everyone, it also includes lots of fun, I am really looking forward to my next one.

Mette Sorensen

GAMA Aviation Ltd. employed Dietmar Duller of "Training Solutions" to teach our Flight Attendants his "Corporate Flight Attendant Training Course" during September 2010. His course content, teaching techniques and delivery of lessons was to the highest standard of training that I have ever had the pleasure to attend. The feedback that was received from all attendees of Dietmar's course was extremely positive. His knowledge of service styles, etiquette and especially "wines of the world" is second to none. Dietmar also covered subjects such as "Difficult Situations" for Flight Attendants that are invaluable to all, no matter how experienced they may be. I would without a doubt recommend any Catering oriented Company to invest in "Training Solutions" to enhance their product. Dietmar arrives as a trainer and leaves as a friend.

Paul Milverton

I would like to strongly recommend Dietmar Duller's training course to anyone who wants to go above and beyond in the corporate world. I truly enjoyed his seminar and most importantly, i am coming home with a great deal of useful ideas i can easily implement in my job. Dietmar Duller's passion is second to none. If i could turn the clock and change anything about the seminar i would make it longer! Thank you for broadening my horizons and for making me want to be better at my job...

Raquel Lloret

Dietmar Duller conducted our first Corporate Flight Attendant training in February 2010. His high level of knowledge, alongside his professionalism, enthusiasm, and attention to detail are a valuable asset for our flight attendant, enabling them to exceed customer expectations, and deliver a perfect service. When going through the objectives of the course, I imagined the days would be endless, but the combination of practical and theoretical work as well as Dietmars experience takes you through the course in no time, and leaves you wanting more. I personally look forward to our next course and can only recommend Dietmar Duller and his training course to all Flight Attendants in business aviation, hoping they will enjoy it as much as we did.

Kristel Henriod

The training was so interesting, varied and versatile as it is our occupation. Dietmar Duller is an expert in the area of first class service who pays a large amount of attention to all of the points that are important for corporate flight attendants. Its lecturer way is orientated towards our experiences, is motivating throughout all topic areas, and is nevertheless clearly and transparently structured, so that each open question can be answered. Existing knowledge and skills were expanded and many ideas, suggestions and hints will be integrated into our future work. For me personally it was the best training course.

Sabrina Eberharter,

Outstanding, fascinating, demanding, challenging, addictive... Because our customers only expect excellence. We are here to make the sky the best place on earth.

Myriam Obadia

When I first saw the syllabus of our Service Training day, I thought "why does it take so long?" Well, Dietmar Duller showed us differently and we learned many new things that unfortunately get lost within the working routine. He also emphasized attention to detail. Having been in this job for quite some time, I can really say that after all these years I learned something new and obtained many interesting hints and tips that Dietmar provided us with. Not only did he emphasize service issues but also proper communication, which was one of the most interesting parts. He made us even more aware of our working situation and of how to be productive and to deliver a good and professional service (even in a short time). Dietmar is a very professional and enthusiastic person and these qualities make the course extremely interesting. Even after a long day you feel like you want to know even more! I can really say that even though I thought I knew everything, Dietmar showed me differently.

Nathalie Reiffers

Dietmar Duller really enjoys conducting the service training. I personally enjoyed his positive attitude and his professionalism. Those qualities enable him to create the unity of a group and allow you to discuss general problems and to express yourself. During the training course many different solutions were found for problems which we face in our daily work. The service training is really useful for the flight attendants work and increases the quality of the service standards onboard.

Elena Nikitenko

I am a flight attendant on private jets and the services we offer must always be beyond the highest level. Dietmar Duller introduced me to this new world of high-quality service. Working on a private plane is totally different from working in a restaurant and Dietmar knows how to teach us in the best way possible. He is a good listener, understanding and open for our difficulties and problems and he always looks for possible solutions. His great teaching skills and interactive exercises made the training very interesting considering that it had been a very long day. He has a spectacular knowledge and I warmly recommend him as a trainer. Hope to see him soon again for another exciting course.

Sandra Patierno

Passionate, professional and enthusiastic about training is the best way to describe Dietmar Duller. He helped me to realize and understanding how important little details are. Dietmar is a perfectionist and he created a great atmosphere which fosters the learning outcome. My confidence increased and I am excited about using all of that knowledge onboard of my private jet. Thank you for the outstanding training.

Renda Zdrazilova

Our flight attendants received from Mr Dietmar Duller a high level of in-flight service training. Dietmar is an outstanding teacher, who aims at and enjoys transmitting his passion to others. He exceeded our expectations from the first seminar, and provided a wonderful, tailor-made training course. Every flight attendant really enjoyed this interactive seminar, and left with the strong feeling of having improved their skills and learned a lot, that they will they will be able to use and improve on our private jets. Dietmar’s high professionalism and wide knowledge convinced us to hire his services again for our next training sessions.

Marie Waendendries

The service training of Dietmar Duller is really to be recommended for everybody working in Business Aviation as a flight attendant. This training is for beginners who need orientation and guidance as well as for experienced Flight Attendants who want to improve their skills and learn tips and tricks. At the end of the day every question has been answered and a lot of useful knowledge has been shared. Service, etiquette and many more relevant topics are presented in a lively atmosphere which aids the learning outcome. Real-life scenarios are discussed, exercises and role play are used and at the end of the day you do not even realize that you are attending a training seminar. Enriching!

Dominika Sabatowska

Exceeding Customer Expectations" is a key phrase acting as a focal point throughout the tailor-made training conducted by Dietmar Duller. By teaching us how to proceed to reach this goal, he managed at the same time to exceed our own expectations! Much precious advice, always something practical, and personalized exercises that help us to imporve our competences in this challenging daily work. All different topics were covered with a high standard of professionalism and efficiency in a stimulating and enthusiastic ambiance. A couple of important ingredients for the "recipe of success" in order to constantly improve the performances of our flight attendants.

Sonia Neuenschwander

We used to attend some flight attendants training courses in one of the most famous leading Swiss Hospitality Management schools. The professionalism of Dietmar Duller, his attention to the little details as well as well as his personality in general convinced Albinati Aeronautics to choose him as our exclusive Corporate Flight Attendant Trainer. I strongly recommend Mr. Dietmar Duller to you as a flight attendant trainer in "Hospitality and Service Excellence".

Stefano Albinati

Dietmar represents a high level of professionalism and the training sessions are excellent. The standards in the executive charter jet industry are extremely high and our expectations have always been fulfilled. Dietmar delivers the training, which is specific to our needs, with enthusiasm, a great amount of knowledge and passion. His attention to detail, individual approach, excellent skills and his personality make him the trainer for us. Within the last year Dietmar has conducted several training sessions for us and I can highly recommend him.

Global Jet Concept SA