Inflight service training- Yulia Stupishina, Senior VIP Cabin Crew – Russia, November 2012
I am glad to take this opportunity to thank Dietmar Duller for preparing and conducting the outstanding master class course that was tailor-made specifically for our operation. Enormous experience, worldwide awareness, and up-to-date competence make Dietmar an exceptional teacher. His creativity, devotion and passion made our course an experience that inspired all of us to […]
Boutsen Design
A UNIQUE ONE-STOP-SHOP DEDICATED TO AIRCRAFT CABIN COMFORT, A COMPREHENSIVE, PROFESSIONAL AND PERSONALIZED SERVICE The company, lead by passionate and experienced Daniela Boutsen, offers a bespoke centralized, tailor-made service to supply the whole loose equipment from chinaware, crystal, cutlery, hollowware, linen, accessories, amenities… With stringent criteria of quality and elegance, Boutsen Design has successfully teamed […]
Warja Borges
Underlying aim and passion is listening to her customers and getting to understand their lifestyle and business and aviation needs to create an aircraft interior that truly reflects and supports personal and operational needs under the respect of all technical requirements and aircraft industry regulations. Her style carefully blends the customer´s taste with tradition and […]
Terms and Conditions
Payment Terms and Conditions All of our training courses have to be paid in full and in advance. Once we have received your full payment, your training place will be confirmed. Course Information All published course information is accurate, but should any alternations be made they will be communicated ahead of time. Cancellation policy of […]
Clients
Welcoming the 50th business aviation company as a client in 2018 proves that our VIP flight attendant training courses in customer service excellence have gained an international reputation. Business aviation companies, private owners and stock exchange listed companies who operate private jets have trusted us with educating their VIP cabin crew since 2007. […]
Clara Brew, Corporate Flight Attendant, Brazil, September 2012
I finally had the chance to take part in the training after two years of trying to accommodate it within my schedule, and all I can say is that even if you think you are well prepared, you aren’t! Mr. Dietmar Duller gave me the motivation to improve my standards, which I Iearnt are never […]
Inflight Service Training -Sophie Awdy, Lead Flight Attendant on a Private Jet – Kingdom of Saudi Arabia, August 2012
Dietmar uses his extensive knowledge from all areas of corporate aviation and hospitality to train and coach flight attendants at all levels of experience. Many examples of real situations were used to explain concepts, and we were encouraged to share our own experiences. Everyone in the class was made to feel that their input was […]
Katharine Moore, Corporate Flight Attendant, United Kingdom, May 2012
Dietmar Duller’s training was in depth, fascinating and thoroughly enjoyable. Ladies from all corners of the world and with different backgrounds attended the course, but he insured his material was relevant and useful for every-one of us. I found it excellent in motivating me and ensuring that I am always prepared. We covered everything from […]
Galina Stepanova, Corporate Flight Attendant, Russia, May 2012
I have already dedicated 18 years of my career to business aviation and gained much varied experience during this time. I therefore thought that nothing can excite me. My believe was proven wrong in these 2 days by the Customer Service Excellence Course with Dietmar Duller because I learned a lot. Dietmar brought to our […]
Marion Wilms, Corporate Flight Attendant, Kingdom of Saudi Arabia, April 2012
When we all came together as an existing crew, Dietmar Duller did not hesitate to adapt all of his knowledge to our individual situation on board. As our current service is already quite superior in itself, he watched us closely and made great suggestions on how to improve even more and “spice things up” here […]