training education specialist has this month welcomed the 750th VIP flight attendant to its customer service excellence training course. Dietmar Duller, the founder and course leader of Training Solutions says, “In order to raise the level of service in the cabin onboard business jets you must start with education. The flight attendant is the link between the company and the client, so educating them and providing them with the tools to exceed their clients’ expectations is essential.

Thirty chief flight attendants, representing most major business aviation companies in Europe and in the Middle East have participated and confirmed that Training Solutions has both set new standards in VIP flight attendant training and raised the level of customer service offered to clients. Since 2007 Dietmar Duller personally conducted over 110 training courses in ten countries throughout Europe, the Middle East and Africa, with each training course lasting between two to four days.

Training topics include private jet specific table setting, serving luxury food items, personalized tea and beverage service, food safety and HACCP, in-flight child care excellence and cultural differences plus many other soft skills. For the 5th consecutive year, the monthly open participation courses for existing and future VIP flight attendants are being offered in Geneva, Switzerland. Flight attendants with a commercial aviation background successfully use these courses as a path to make their dream job become reality.

Business aviation companies send their existing VIP flight attendants to the courses to bring them up-to date with the latest trends and standards. Internationally recognized certificates are awarded upon successful completion of the training course and they are proving to be a valuable addition to the participants’ Curriculum Vitae.