I enjoyed the VIP cabin crew training in September 2017 in Customer Service Excellence in Geneva, Switzerland. The course itself is of great benefit to commercial flight attendants who would like to transition to become a VIP cabin crew member and work in private jets but also, as in my case, for experienced private jet flight attendants that are always looking to improve the customer service skills and follow up the latest trends in the industry. The structure of the course has been tailored to the tasks and responsibilities of the VIP flight attendant covering all the key elements to exceed customer expectations: organization of the upcoming flight, grooming, cabin decoration, performing the correct silver service technique and attending to the client’s needs with ultimate discretion. Thank you Dietmar for delivering an excellent course accompanies, accompanied by an enjoyable ambiance. I will recommend your course to all of my colleagues in the aviation industry and I wish you success in your future endeavours.

Ana Maria Zamfira