Exceeding Customer Expectations” is a key phrase acting as a focal point throughout the tailor-made training conducted by Dietmar Duller. By teaching us how to proceed to reach this goal, he managed at the same time to exceed our own expectations! Much precious advice, always something practical, and personalized exercises that help us to imporve our competences in this challenging daily work. All different topics were covered with a high standard of professionalism and efficiency in a stimulating and enthusiastic ambiance. A couple of important ingredients for the “recipe of success” in order to constantly improve the performances of our flight attendants.

Sonia Neuenschwander